Contact
A monitored support address has not yet been published on this preview site. It is being confirmed and will appear here, as a working email link, before SparkBench is offered anywhere or submitted to any store.
Until then this preview has no support channel. Nothing is offered for sale or installation, so there is nothing that can fail for you yet.
What support covers now
- Questions about what SparkBench is designed to do and how the local/remote boundary works.
- Corrections to anything on this website that is unclear, wrong or inaccessible.
- Questions from administrators evaluating the product; see the administrator notes for the pending decisions.
- Not yet: installation, licensing or account help, because there is nothing to install, license or create. When there is, this page will describe how to report a problem with it and what information helps.
Asking without sending your data
The same discipline that makes SparkBench work applies to support requests. The people answering do not need your data to help, and you should not send it. The rule of thumb: anything produced from your real rows is private too, even when it looks like a harmless message, count or line of code.
- Build an invented reproducer
Make a small table with the same shape as yours: the same kinds of columns and values, but entirely made up. If the problem shows up on the invented table, send that table and the steps that reproduce it. That is the most useful thing you can give us, and it contains nothing of yours.
- Describe what happened in your own words
Write a fresh description of what you expected and what you saw, rather than pasting what the product showed you. The description you originally gave the task is fine to send only if it is already free of private facts; the data and privacy page explains how task text and column names can carry them.
- Do not send what came out of real data
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Error messages, run reports, job steps and source produced while working on your real table can quote or reveal your data, and so can counts, including how many rows your table has. Removing names from such text does not make it safe. Leave all of it out.
An error or source excerpt is fine to send only when it arose from your invented reproducer, or when it is already public, such as text from this website's demonstration.
- No workbooks, exports or screenshots of real sheets
Blanking or cropping cells is not a substitute: layouts, headers, totals and partially covered values still disclose. If a picture is needed, take it of the invented reproducer.
- Keep people out of it
No names, identifiers, addresses or figures about real people or customers, including in the subject line.
Troubleshooting this website
- The demonstration does not appear
It needs JavaScript. If your browser or organisation blocks scripts, the page shows a text summary instead. No script on this site talks to any server.
- The front-page animation is still
If your system asks for reduced motion, the scene is shown as a still picture and the pause button is hidden. That is intended.
- The text looks different from these pages' screenshots elsewhere
Fonts are served from this site. If they are blocked, the page falls back to your system fonts and still works.
- A link goes to “There is no page here”
That is a real not-found page with a real 404 status. The site has no hidden redirects. Tell us which link, and from where.
Privacy requests
A dedicated privacy contact has not yet been published on this preview. The privacy policy marks this as pending and explains what this website does and does not process in the meantime.